· Drinks are delivered at room temperature. We recommend you order a fridge. Please consult the Online Exhibitor Manual for further details
· The coffee machine and kettle will be removed one hour before the end of the show. In case of loss or breakage we will charge the client a further 485.00€.
· ROYAL CATERING do not provided a storage service during the Congress. Customers are responsible for providing the space required for storing requested products.
· Customers will be responsible for the loss of any material in its stand.
· VAT included
· 10% VAT for F&B services
· 21% VAT for waiters and materials
· Payment can be made by credit card or debit card. The card charge will be made upon confirmation of the order on the website.
· ROYAL CATERING reserves the right to offer alternative payments methods, as well as delete any existing payment methods offered to customers.
· 100% payment of all services must be paid before February 21st, 2019.
· Visa and Master Card have developed a system for secure online payments. The Secure Electronic Commerce System is based on the card issuer (bank or thrift) identify the cardholder before authorizing the payment online.
· Customers must provide the stand location when placing the order. If there are several stands, users must make separate orders for each stand in order to guarantee correct delivery.
· The deadline for placing orders is February 20th 2019. After the deadline, for any new orders or additional stock, please contact us (firstname.lastname@example.org).
· We will not accept cancellations for orders made after February 20th 2019.
· Orders for a value of less than 100€ (vat not included) will not accepted.
· The deadline for modifying orders is 4 working days before the start of the Congress.
· For orders, cancellations or modifications, customers must receive a written confirmation from Royal Catering, otherwise, the order will not be considered confirmed.
· Delivery will be made directly to the stands indicated by the user under the following terms::
· Refunds are not admitted
Special orders are final sales and cannot be returned or exchanged